Purchases

MINIMUM ORDER FOR ONLINE PURCHASES

No. There is no minimum order amount for online purchases.

IS IT NECESSARY TO CREATE AN ACCOUNT TO PROCEED WITH ORDERS?

No. Anyone can browse and purchase freely on our portal without the need to register. Once the products are in the shopping cart, to conclude your purchase we will ask for your shipping and registration details. This will allow you, starting from the second purchase, not to have to re-enter your data because, by logging in, the information necessary for shipping will already be available. Of course, you can always specify a different shipping address.

CAN I SEND A GIFT BOX?

Of course you can. When entering your data in the checkout, please specify a different shipping address than the billing address.

GIFT BOX

Janas gift boxes are made with elegant white Canneté boxes, and wrapped with red satin ribbon. The products are laid on a bed of natural straw.

Extra charge for gift box € 5,00

For your Free Greeting Card, please enter the desired message in the NOTE field.

IS IT POSSIBLE TO PLACE AN ORDER BY PHONE?

Certainly. You can call our offices at +800 526270, operating from Monday to Friday from 9:00 a.m. to 6:00 p.m. and on Saturdays from 10:00 a.m. to 4:00 p.m., so you can tell us which products you would like to receive and which payment method you would like to apply. We will take care of your order.

Shipping and delivery methods

ITALY SHIPMENT EXPRESS COURIER

All Janas shipments are made by express courier, to ensure the fastest delivery to its customers. The cost of shipping is free for orders over € 89.90. For orders below € 89.90, the shipping cost is € 10.00.

Order amount up to € 89.90 – € 10.00 shipping cost

Order amount over € 89.90 – Free shipping

SMS NOTIFICATION

The express courier sends two text messages for each shipment. The first is when the shipment is picked up at our logistics base, and the second is when it arrives at the hub for final delivery.

In the second SMS, the customer can interact via a link to personalise the delivery.

Free SMS Alerts

CHANGE DATE AND PLACE OF DELIVERY

JANAS allows you to agree a delivery date and time, as well as change the recipient’s address. The service is available via the link in the two SMS messages sent by the courier.

Change delivery date and place Free

EUROPEAN EXPRESS SHIPPING

JANAS ships throughout Europewithout any country restrictions. For shipments to Europe, paying cash on delivery is not available. Shipping costs in Europe vary from area to area (European countries are divided into 2zones, as detailed below) and by type of transport (by land or by air). Zone 1: Austria, France, Monaco, Luxembourg, Belgium, Germany, Holland, Spain, United Kingdom, Croatia, Denmark, Finland, Greece, Ireland, Portugal, Sweden, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary. Zone 2:Albania, Andorra, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Canary Islands, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey

English

JANAS ships throughout Europe, without any country restrictions. For shipments to Europe, there is no cash on delivery option. Shipping costsin Europe vary by geographical area (European countries are divided into 2 zones, as detailed below) and by type of transport (by land or by air).

Zone 1: Austria, France, Monaco, Luxembourg, Belgium, Germany, Holland, Spain, United Kingdom, Croatia, Denmark, Finland, Greece, Ireland, Portugal, Sweden, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary

Zone 2: Albania, Andorra, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Canary Islands, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey

Worldwide shipping by express courier

JANAS ships all over the world, without any country limitation. For non-European shipments, all by air, there is no cash on delivery option.

Shipping costs in non-european countries vary from area to area (non-EU countries are divided into 5 zonesas detailed below). For each zone, the shipping cost consists of a fixed fee and a variable cost linked to the expense.

Zone 6: Canada, United States of America

Zone 7: Bahrain, Brunei, China, South Korea, Egipt, United Arab Emirates, Philippines, Japan, Greenland, Hong Kong, India, Indonesia, Kuwait, Malaysia, Mexico, Singapore, Sri Lanka, Thailand

Zone 8: Central America (excluding Mexico, Zone 7), South America, Caribbeans, Saudi Arabia, Australia, Bahamas, Fiji, Maldives, Micronesia, New Caledonia, New Zealand, Oman, Pakistan, Qatar, Russia, South Africa, Taiwan, Ukraine

Zone 9: Afghanistan, Bhutan, Cambodia, Jordan, Iraq, Israel, Laos, Lebanon, Nepal, Papua New Guinea, Syria, East Timor, Vietnam, Yemen

Zone 10: Africa (excluding South Africa, zone 8), Armenia, North Korea, Georgia, Kazakhstan, Kyrgyzstan, Mongolia, Myanmar, Tajikistan, Turkmenistan, Uzbekistan

English

Janas ships all over the world, without any country limitation. For non-European shipments, all by air, there is no cash on delivery option. The table below shows the shipping costs by geographical area (there are 5 areas, from 6 to 10). For each zone, the shipping cost consists of a fixed fee and a variable cost linked to the amount of the goods purchased.

Zone 6: Canada, United States of America

Zone 7: Bahrain, Brunei, China, South Korea, Egypt, United Arab Emirates, Philippines, Japan, Greenland, Hong Kong, India, Indonesia, Kuwait, Malaysia, Mexico, Singapore, Sri Lanka, Thailand

Zone 8: Central America (excluding Mexico, Zone 7), South America, Caribbean America, Saudi Arabia, Australia, Bahamas, Fiji, Maldives, Micronesia, New Caledonia, New Zealand, Oman, Pakistan, Qatar, Russia, South Africa, Taiwan, Ukraine

Zone 9: Afghanistan, Bhutan, Cambodia, Jordan, Iraq, Israel, Laos, Lebanon, Nepal, Papua New Guinea, Syria, East Timor, Vietnam, Yemen

Zone 10: Africa (excluding South Africa, zone 8), Armenia, North Korea, Georgia, Kazakhstan, Kyrgyzstan, Mongolia, Myanmar, Tajikistan, Turkmenistan, Uzbekistan

Payments

WHAT ARE THE PAYMENT METHODS?

You can pay for your purchases by credit card, Paypal and bank transfer.

For orders with delivery abroad we accept credit card and paypal.

Bank transfer: after selecting the bank transfer payment method, you will receive a confirmation email with all the details to make the payment. Once we have received your payment, we will proceed to prepare your package.

100% secure payments, we use industry platforms with encrypted technology, which guarantees transactions in the utmost security.

PAYMENT RECEIPT AND INVOICING

Upon confirmation of your purchase, we will send you a payment receipt. For the invoice you can enter the required data in the field NOTES, such as company name, e-mail address, VAT number and identification code. You will receive an electronic invoice.

Or contact us at the toll-free number +800 526270 operating from Mondays to Fridays from 9:00 a.m. to 6:30 p.m. and on Saturdays from 9 a.m. to 1 p.m.

Assistance and returns

I HAVE RECEIVED A PACKAGE WITH A MISSING PRODUCT.

In case of a missing product, please send an email to clienti@janasfood.it or contact us at the freephone number +800 526270 from Mondays to Fridays from 9:00 to 18:30 and on Saturdays from 9 am to 1 pm.

I RECEIVED A PACKAGE WITH A DAMAGED/DETERIORATED PRODUCT

In the case of a damaged product, please send an email to clienti@janasfood.it with the order number and a photo of the products attached. We will contact you as soon as possible to assist you.

Or call our freephone number +800 526270 from Mondays to Fridays from 9:00 to 18:30 and Saturdays from 9:00 to 13:00.

Companies

ORDER QUANTITY PRODUCTS AND PACKAGES FOR COMPANY EMPLOYEES

If you are a company and are interested in gift boxes, we can work together to create a tailor-made solution for you. Contact us on our freephone number +800 526270 or send us your request to commerciale@janasfood.it